New Telephone System At High Street Surgery

Coming Thursday 09/Jan/25 to High Street Surgery

X-ON Surgery Connect Telephone System Modernising patient-to-practice communications for all

Patient Solutions

• High call volumes? Patient Callback holds the patient’s place in the queue after they have called in and hung up. They receive a callback instead of waiting on the line, saving time and money.
• Integration with patient record systems means when a patient speaks to any member of the practice team their information is to hand, eliminating frustrating delays.
• Patients have access to select dedicated resources, such as vaccination centres or repeat prescription services without having to queue with other patients who simply want an appointment.
• Surgery Connect can be configured to inform patients with high quality voice messages at every stage of their journey, minimising stress.
• When deployed at scale, phone services allow patients to self-serve without waiting to speak with a receptionist. Examples include checking or cancelling appointments, or requesting links to more information or online

The prompts also keep patients informed, they’re not just holding on the line, waiting for something to happen. They’re kept informed of what’s going on in the surgery,

Our Practice Number will change to the following BUT please do not call as It is Not Live 01942367690