Please note that at High Street Surgery we have a zero tolerance policy towards verbal or physical abuse to any of our staff. GP practices up and down the country are seeing an increasing number of instances of verbal abuse to the staff both clinical and administrative.
We have had a surge in demand for appointments over the last few weeks and whilst we would like to offer an infinite amount of appointments on a daily basis we simply cannot for the safety of our patients, the well-being of our staff and the amount of other duties the clinicians have to work through.
This includes actioning your blood results, signing prescriptions, reading your letters from the hospital, referrals and medication reviews. Please remember that we are doing our best with the resources we have. Thank you