Download our Privacy Notice. New 2025

NHS Digital have recently announced it is setting up a new primary care data collection service which will begin on the 1st July 2021.

For more information on how data will be shared and used please watch the short video below, for myth busting or to opt out please visit
https://digital.nhs.uk/services/national-data-opt-out – N.B This cannot be done by your GP surgery.

In order to complete opting in or out of sharing of your data, you need to:

• be aged 13 or older

• have access to your email or mobile phone

• have your NHS number or your postcode registered with your GP surgery – your NHS number can usually be found on either of the following – A prescription tear off sheet you have had issued to you previously, hospital appointment letters or paperwork relating to a hospital referral you have had or via your Practice on-line account. If you are unable to find your NHS number please click the link to obtain https://www.nhs.uk/nhs…/online-services/find-nhs-number/

Our reception team are very busy dealing with patient medical requests so we urge people to use the online facility.

Alternatively for more help call:

0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).
A member of staff can:

• Help you use the online service
• Make or change a choice on your behalf
• Print and post a form to you

Type 1 opt-out: medical records held at your GP practice

You can also tell us if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. To do this you can print the form below or collect from the surgery if you do not have access to a printer.

Type 1 data opt out

Please note that at High Street Surgery we have a zero tolerance policy towards verbal or physical abuse to any of our staff. GP practices up and down the country are seeing an increasing number of instances of verbal abuse to the staff both clinical and administrative.

We have had a surge in demand for appointments over the last few weeks and whilst we would like to offer an infinite amount of appointments on a daily basis we simply cannot for the safety of our patients, the well-being of our staff and the amount of other duties the clinicians have to work through.

This includes actioning your blood results, signing prescriptions, reading your letters from the hospital, referrals and medication reviews. Please remember that we are doing our best with the resources we have. Thank you

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

This practice has not been inspected under the new caretakers.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.